01903 715039
chantal@allthatglistenscleaning.co.uk

Q & A

How often do I need to have a regular cleaner?

You can have daily, weekly or fortnightly cleans. It is your choice.

Do I pay my cleaner directly?

No we will invoice you monthly and you can pay via cheque, instant bank transfer or via online banking.

Do I get a regular cleaner or different people each time?

You will have a regular cleaner. We believe in building a good working relationship with our clients and this is just not achievable when you have a different person each time.

Do I get sickness and holiday cover?

Yes if we have availability we can provide you with a replacement though depending on our workload this may deviate from the usual day/time.

What if I am on holiday or need to cancel – do I still pay?

No we do not charge for cancellations but do ask for as much notice as possible so that the cleaner can reschedule their day.

Do I need to provide the cleaning materials and equipment?

For one off cleans we bring all necessary equipment. For regular cleans we bring cleaning supplies and cloths but ask that you provide a long handled adjustable mop (Vileda SuperMocio is recommended) and bucket and a vacuum cleaner in good working order.

What if I am not satisfied with my cleaner?

We will endeavour to resolve any unsatisfactory performance promptly and discretely but if the issue can’t be resolved we will endeavour to provide you with an alternative as soon as we can.

Can I go out when my cleaner visits?

Of course and we operate a secure key holding system.

What if I am unhappy with a deep clean?

We will offer remedy cleaning as soon as practical at no extra charge. Note: issues must be reported within 24 hours. Please see our service agreement for full service terms and conditions.

Do I have to sign a contract?

For regular cleaning we do have a Residential cleaning Services Agreement that sets out the terms of our service including notice periods, damages and claims etc. It is simply there to protect you as a customer and us a service provider and to be clear what is expected from both parties. Click here to download the pdf: Residential Cleaning Service Agreement

For lettings and deep cleans the agreement is slightly different. Click here to download the pdf: Agreement and Terms of Service